Our North American Organization is looking for a brand-new Account Manager to assist in our Dealer network! This role will work with our National Dealer Manager and current Account Manager to oversee and assist in Dealer’s sales and installations in the greater Vancouver area and parts of North America.

About us;

• We strongly believe that playing fair and keeping our promises to our customers, business partners, and one another is the only way to build trust and do business well
• We’re always close to our customers and employees and go the extra mile
• We constantly look for opportunities to build the future together as a team
• We work to create more room for life for our customers by seamlessly blending the indoors and outdoors with our retractable glass walls

As Dealer Account Manager you will be reporting to our National Dealer Manager and be responsible to oversee the full dealer sale process. As a part of the Dealer network, you’ll work closely with our Dealers, supporting staff in finance, marketing and HR and production team! The goal is to grow sustainably and grow the Dealer business profitably.

The day-to-day tasks and responsibilities include the following:

• Marketing and lead generation responsibilities, working with Dealers in sales activities in general using smart customer acquisition

• Measuring ROI after sales territory execution involving marketing plan and sales targets

• Order review and placement before purchased from Production

• Training of new and existing dealers on Lumon product, programs, quoting system and customer service resolutions

• Participate in designated home and renovation shows as selected by Lumon in partnership with dealers and resellers.
• Travel to other provinces or states within North America as necessary from time to time
• Implement, maintain and record all sales quotes, sold activities in salesTori and equivalent interim CRM program or data base.
• Regular discussion and follow-up with existing Dealers to increase product sales
• Provide forecasting and feedback to National Dealer Manager
• Review processes and Dealer risk – SWOT analysis

As a successful candidate, you possess the following skills and qualifications:

• Strong interpersonal skills and an effective communicator in both verbal and written forms with customers, employees, peers and management.

• Ability to respond appropriately in pressure situations.

• Strong customer service focus.

• Negotiation and sales techniques

• Presentation skills

• Construction or building knowledge

• Sales experience with Lumon products is an asset

• High level of product knowledge

• High proficiency with internal software programs

• Strong analytical, organizational, decision making and presentational skills.

• Highly proficient in Microsoft Word and Excel

• High proficiency with internal software programs such as salesTori

• High technical knowledge of Lumon products is preferred

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• Installation experience with Lumon products is an asset

Candidate Skillset and Character Profile:

• Interaction and need to connect: Working with Dealers requires an element of sales ability. The successful candidate would have networking ability, emotional intelligence and ability to relate closely to individuals
• Project management: Taking a task from one the beginning all the way to completion, while guiding the Dealers through each step of the process until independent
• Communication: Communication is key to building healthy long-term relationships. Being available, by email, phone or other forms of communication is extremely valuable and brings the customer service to the next level.
• Honest: Above all we believe that transparency and honesty foster strong long-term relationships. It’s important to be honest and display integrity in your work and personal life
• Resourceful: We help Dealers build custom spaces. Custom can bring out the hardest kind of work, which can create challenges. Not stressing but embracing them and overcoming them will be key to success

This is a permanent, full-time, long-term position with competitive compensation, an excellent benefits package, and the opportunity to be a part of a close-knit team. Additionally, as a rapidly growing global company that values its employees and desires to provide a learning atmosphere, Lumon offers room for professional growth and development. We believe in building the future and succeeding together.

Why Lumon?

• We work according to our values – At Lumon, we stay true to our values in the work in which we do. In the eyes of the customer and the employer, being the best and the most desired in glazed spaces is no easy task, but one we are willing to take it on together.

• We help you to grow personally and professionally – We believe that everyone has something to learn from one another. We support each other on a journey of growth, because life is all about learning. We understand that mistakes happen, and that together is the way to resolve them.

• We listen to our employees - Growth and development are dependent on feedback. We listen to what our employees have to say and collectively work together to build a better future, measuring the satisfaction of our employees three times a year.

Our story

Our story began in a chicken coop in 1978. Our first balcony glazing was installed in 1990, and in fact, is still in use today. We believe that the best stories do not always require a prestigious beginning, but even humble beginnings can be the start of building a great success story. As you might imagine, that story cannot be created without people. Today, Lumon is known as an international professional in balcony facades and terrace glazing, where the belief of achieving things together on the basis of company values is strong. We take care of the entire supply chain from production to sales to installation, without forgetting our various support functions. Keeping our promises to the customer is of utmost importance to us, and we stay near even after the installation is complete. Lumon’s employees treasure the supportive and exciting working environment they get to be a part of, where development never stops. We also understand that mistakes are a part of development, and together is the best way to resolve them. There are over 1500 of us here at Lumon, and we believe that the best is achieved by learning together - exactly what has taken us from the chicken coop to where we are today