Lumon Canada is looking for an energetic and positive sales support team member - could it be you? As the heart of the support team, you will work alongside six salespeople and assist them in an administrative capacity. You are organized and professional, and you’ll keep the office running smoothly. You enjoy talking on the phone and can speak with customers comfortably, taking down their information and booking appointments on behalf of the sales team. You’ll also coordinate home shows, open houses, and other events. Above all, you’re eager to learn and grow within a rapidly expanding sunroom and balcony glazing company.
Welcome customers to the showroom
- Answer incoming phone calls with cheerfulness and professionalism
- Coordinate home shows, open houses, and other events
Allocate leads and book appointments for the sales team
- Monitor the live chat on the website (after company and product training)
- Keep a tidy workspace
- Maintain office supplies and inventory
Build relationships with external vendors and industry organizers
Assist with other administrative tasks as needed
Communication support for sales and install staff when required especially with outbound calls
Organized and able to multi-task in a fast-paced environment
- Comfortable working with computers and company software
- Capable of a high level of professionalism and discretion
- Excellent customer service skills
Positive and outgoing personality
- Willing to learn and eager to help
- Strong verbal and written communication skills
- Fluency in Mandarin or Cantonese would be an asset
Further Details ✨
This is a permanent, full-time position with competitive compensation, an excellent benefits package, and the opportunity to be a part of a close-knit team. Additionally, as a rapidly growing company that values its employees and desires to provide a learning atmosphere, Lumon offers plenty of room for professional growth and development. Previous people in this role have been promoted within the company to positions in finance, HR, sales, and technical support.
You will be reporting to our Regional Sales Manager and working out of the showroom from 8:30am-5pm, Monday to Friday. Some Saturdays may be required in the case of special events.
About the Company ✨
Lumon Canada is part of the Lumon Group, a global company that has been manufacturing, selling, and installing sunrooms and balcony glazing systems for over 35 years. Lumon’s mission is to create better homes and a better world through its innovative and unique products. With a global head office in Finland and a Canadian head office in Toronto, Lumon operates in more than twenty countries around the world.